Refund & Return Policy
At Amanda & Avery, your satisfaction is our priority. If an item does not meet your expectations we make it simple to return or exchange it.
RETURN ELIGIBILITY AND TIMEFRAME
You have 30 days from the date of delivery to initiate a return. Items must be new, unused, and in their original packaging with all tags intact.
TYPES OF RETURNS
- Defective, damaged or incorrect items: we cover all return shipping costs.
- Change of mind: you are responsible for return shipping. Original shipping costs are non-refundable.
- No restocking fees — we never charge restocking or processing fees.
HOW TO START A RETURN
- Email support@amanda-avery.com with your order number and the reason for return.
- We reply within 24 business hours with a return authorisation and the return address.
- Pack the item securely in its original packaging.
- For defective or incorrect items we provide a prepaid return label at no cost to you.
Please keep proof of postage until your refund has been processed.
REFUND PROCESSING
Once we receive and inspect your return we process your refund to the original payment method within 7 business days, and email you when it is issued.
CANCELLATIONS
You may cancel an order at no cost any time before it is dispatched — email us and we will confirm. Once dispatched, the return process above applies.
EXCHANGES
To exchange for a different size, colour or style, contact us and we will guide you through it.
NON-RETURNABLE ITEMS
Certain items cannot be returned once opened or used for hygiene or safety reasons. These are clearly identified on the product page.
CONTACT INFORMATION
Amanda & Avery
Customer Service Hours:
Monday to Friday, 9:00–17:00
Saturday and Sunday, 9:00–13:00
Email: support@amanda-avery.com
Phone: 425-428-4139
We respond to all enquiries within 24 hours on business days.
Business Address:
30 N Gould St, STE R, Sheridan, WY 82801, United States
Operated by: Suecfa LLC (trading as Amanda & Avery)
Company Registration Number: 2025-001805764